I was charged twice for the same license

hitokirikensan

I upgraded my trail version for $50 but was unable to get my iCloud sync to work. I read that I had to purchase it from the Mac App Store so I did. Now I'm charged twice for just 1 license. How can we resolve this?

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1Password Version: 5.3
Extension Version: Not Provided
OS Version: 10.10.5
Sync Type: iCloud
Referrer: forum-search:double charge

Vee_AG

Hi @hitokirikensan,

Sorry for the confusion here! No worries though, I have just issued a refund of $49.99 for the Mac Single License you recently purchased from our AgileBits Store. You should see it in your account within a few business days; please let us know if you don't see anything within 5-7 business days.

You may also want to use this handy guide to migrate your 1Password data from the trial version to the Mac App Store version.

Thanks for becoming a 1Password customer! We're happy to have you. :) Don't hesitate to let us know if there's anything else we can help you with!

hitokirikensan

Hi Vee,

Thank you for the prompt response!! Your customer support is awesome and loving your product!

Cheers!

Ben

Thanks much for the kind words @hitokirikensan! Glad to hear Vee was able to get you squared away.

For anyone else reading and curious: our store is completely separate from the Mac App Store. Owning a license from our store does not grant the ability to download from the Mac App Store.

If you purchased a license from our store within the last 30 days, and now want to switch to the Mac App Store, please email us at support@agilebits.com so we can issue a refund (which you can then apply toward your Mac App Store purchase).

If you purchased more than 30 days ago, then a second purchase would be required to switch.

Thanks!

Ben