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10.10.5 Update - 1Password won't open

mongoosemt
mongoosemt
Community Member
in Mac

I am having an error where 1Password crashes upon opening. This is only after just updating to OSX 10.10.5.

Uninstalling and reinstalling (after reboot) does not rectify the issue.

Please see the attached screengrab of the error message.

1Password Version: 5
Extension Version: Not Provided
OS Version: 10.10.5
Sync Type: Dropbox

Comments

  • Stephen_C
    Stephen_C
    Community Member

    Please try this:

    1. Drag the 1P app to the trash (don't use any app cleaner tool, which is likely to try to delete files you need to keep).
    2. Empty the trash and reboot.
    3. Re-download and re-install 1P.

    If that does not work, are you using FileVault? If so, you might find some help in this post.

    Stephen

  • AGAlumB
    AGAlumB
    1Password Alumni

    @mongoosemt: Indeed, the version number is being reported by OS X as ???, so there's definitely some damage. Reinstalling the app as Stephen_C suggested should do the trick, but you may also want to boot into recovery mode and repair the disk in case there are other errors developing as well. Please let us know how it turns out! :)

This discussion has been closed.