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I was charged twice for one license

clenart
clenart
Community Member
in Mac

Hi,

I purchased a license recently. I was charged twice for it.

I believe there was an issue with the in-app Store window the first time I hit "purchase". It succeeded the second time.

I only received one license email as far as I can tell.

  • Chris

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Referrer: forum-search:double license

Comments

  • Drew_AG
    Drew_AG
    1Password Alumni

    Hi @clenart,

    I'm very sorry you were charged twice! I'm not sure how that happened, but I found your purchases in our system and refunded one of them (you should see that reflected in your account soon). I resent your license email so you have a record of which license is still active.

    Hopefully you're all set, but if you need anything else, just let us know. :)

  • Gabriele
    Gabriele
    Community Member

    Hi,
    You charged me twice 9,99 USD on July 20, 2015 through my Master Card. this does not create trust - which is essential if entrust you with my logins and passwords.
    Gabriele Kuby

  • Stephen_C
    Stephen_C
    Community Member

    @Gabriele:

    1. I don't believe 1Password for Mac has been $9.99 at any time in the recent past. Are you absolutely sure the purchase relates to a purchase from the AgileBits store?
    2. Just to clarify one point, you're not really entrusting AgileBits with your data: you entrusting their software with your data (which is held locally on your machine, and not on any AgileBits' servers). I make the point only because some people don't appreciate it and it's one of the things that makes 1P so attractive to me personally.

    By the way, I don't work for AgileBits but am merely a volunteer here on the forums.

    Stephen

  • Gabriele
    Gabriele
    Community Member

    Hi Stephen,

    I made a mistake! It is, of course, 49,99 USD. Please reimburse.
    Gabriele

  • Jacob
    Jacob

    @Gabriele I'm so sorry about that! I found your duplicate purchase, but it was back in July of this year. Usually we can only do refunds within 30 days, but I'd be happy to help out with this one. In order to resolve things, could you send us an email at support+forums@agilebits.com with a link to this thread? Please explain what happened and post back here with the BitBot confirmation number you receive once you've sent the email. That'll help us connect the two conversations. We should be able to work this out fairly quickly. :)

This discussion has been closed.