Getting an error after upgrading to 1Password 5

ktomazin

I'm getting the following:

The system launched an incorrect version of 1Password mini.

Instead of '/Applications/1Password 5.app/Contents/LoginItems' it started '~/Downloads/1Password 5.app/Contents/Library/LoginItems'.

What do I do?

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: kb:uninstall-v3-extension

ktomazin

The upgrade process is not smooth.

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: kb:uninstall-v3-extension

Drew_AG

Hi @ktomazin,

I'm sorry you're getting that error when opening 1Password!

This problem is actually due to a strange issue in Yosemite which causes it to open the wrong copy of 1Password mini. It can happen when Yosemite finds multiple copies of the 1Password app. According to the error message, you have one copy in the Applications folder (which is where it should be) and another copy in your Downloads folder.

To solve the problem, simply delete the copy of 1Password from the Downloads folder by dragging it to the Trash (do not use any app cleaning utilities to do that), then empty the Trash. If it won't let you empty the Trash, please restart your Mac and try again to empty it. That should take care of the problem.

Hopefully you're all set, but if you have more questions or need anything else, just let us know. :)

Vee_AG

Hey there @ktomazin,

I've merged your post from the Knowledgebase Feedback forum with your more detailed post in the 1Password for Mac forum. I see that Drew has answered your specific question about the error message you see upon launch, but if you need any further assistance with the upgrade process or getting started with 1Password 5 for Mac, just let us know how we can help. We're happy to assist. Thanks!

You may also find helpful instructions and tips in our 1Password 5 for Mac user guide.