1Password 5 no longer works on my main partition

benassis

On an Imac 21.5 inches and Yosemite 10.10.5 (Version 5.3.2)

Since a few days, 1Password 5 no longer works on my main partition. But, 1password mini works on both Safari and Firefox.

The application Console gives the following message when I click on the dock :

« 2015-09-11 16:38:28,887 1Password 5[11750]: Unable to load nib file: MainMenu, exiting
2015-09-11 16:38:28,890 com.apple.xpc.launchd[1]: (com.agilebits.onepassword4.303628[11750]) Service exited with abnormal code: 1 »

Thanks for your support.

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

littlebobbytables

Greetings @benassis,

That's definitely unusual. I think the first thing to try is a fresh copy of the actual application - see if that helps.

1. Quit both 1Password and 1Password mini. You can do this with the keyboard shortcut ⌃⌘Q when 1Password is open (it doesn't have to be unlocked).
2. Drag the 1Password application from your /Applications/ folder to the Trash. Please don't use an app cleaner.
3. Reboot your Mac.
4. Download 1Password again from the same place you purchased it. So via Apple's App Store application if you're a MAS user and from our AgileBits Download page if you're an Agile Web Store (AWS) customer.

Please let us know if that makes any difference or not and if not we'll continue working with you. Don't worry about your vault, none of this will touch your data.

benassis

I did exactly what littlebobytables advised me to do: trash my old copy of 1password, download a new one.
Now, 1password 5 works fine.
Thank you very much

AGAlumB

Awesome! Thanks for the update. On behalf of lil bobby, you are most welcome! We're here if you need anything else. :)