Purchased but still says trial expired

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Espy04
Espy04
Community Member

I purchased 1Password5 months ago. It's always worked fine, but the "trail expired" sign never has gone away. Now I tried to edit something and it says I need to purchase a license. I re-downlaoded the license twice, but it always still says I need to purchase license. How do I fix this?


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: kb:license-requirements, kb-search:trial expired

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  • littlebobbytables
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    Hi @Espy04,

    I'm linking you to a page that should detail all the steps required to inform 1Password of your licence. The page in question is How do I add my license to 1Password? Now if you're still having troubles what this guide will hopefully help us do is understand where the issue is as you will hopefully be able to describe in which step what you observe is deviating from what the guide suggests you should see.

    Please do let us know how you get along :smile:

  • Espy04
    Espy04
    Community Member
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    Excellent! Thank you very much. Really simple, but I was confused. All set now!

  • littlebobbytables
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    Thank you for reporting back with the good news, hopefully we didn't cause too much stress and fingers crossed it all runs smoothly now :smile:

This discussion has been closed.