Unable to select a new vault. I need to sign out the current user and sign me in???

hjj83718

Unable to select a new vault. I need to sign out the current user and sign me in???

---

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: ug:mac/create-a-new-vault, kb-search:Unable to select a new vault. I need to sign out the current user and sign me in???, kb:master-password-not-accepted, kb:starting-over, kb:icloud-remove-data

hjj83718

Unable to select the tab that says new vault

hjj83718

I am unable to select a new vault. Some was signed in on my computer and I can't sign that person out and sign me in??? How do you reset user/new vault? Could someone please call me to help me sign on to 1 password...................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................

littlebobbytables

Greetings @hjj83718,

Are you referring to the menu option 1Password > New Vault...? If you are it's only enabled when you're viewing your primary vault. So switching to your primary vault from a secondary one should be all that is required. If this isn't the question you were asking and I've misunderstood could you elaborate for us please :smile:

littlebobbytables

Hi @hjj83718,

I've just merged your two threads and the second thread seems to be asking a different question.

1Password is a single user application. We rely on the fact that OS X has great multi-user support and so each user has their own account and their 1Password data is stored in their account.

The only way to start over is to remove the current vault so please be aware in case the existing data is required. If you're sure this vault is not required and can be safely disposed of then our How do I start over with an empty vault? guide is what you're looking for.

Let us know if that helps.

hjj83718

Would it be possible for you to call me tomorrow, Sept. 14th and help me get started. Direct # (Removed by mod for privacy and forwarded to the staff)

edit: ~ thightower (remove telco)

Vee_AG

Hi @hjj83718,

As this is a public forum, one of our moderators has removed your phone number to protect your privacy.

I've just emailed you at the email address associated with your forum handle. Let's continue the conversation via email, and I'll go ahead and close this forum thread now to avoid getting our wires crossed. We'll help you get 1Password working properly in no time! :)

ref: UGW-87343-837