What do I do having bought 1Password from your store only to find out that I can't use iCloud?
I just bought 1Password from your, was very puzzled when I couldn't find any way of syncing via iCloud (one of the reasons I bought 1Password) and have just discovered this is only available if I bought via the App Store. What should I do now?
1Password Version: 5.3.2
Extension Version: Not Provided
OS Version: os x 10.10.5
Sync Type: Not Provided
Referrer: ug:mac/new-computer, ug:mac/sync-icloud, ug:mac/sync, kb:sync-options, kb:icloud-needs-cloudkit
Comments
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If you bought that license within the past 30 days (and it sounds like you did), AgileBits will issue you a refund, and you can then buy from the Mac App Store, so you will be able to use iCloud for syncing.
If the email address you used to buy your license is the same as the one you used to register for the forum, someone from AgileBits will be along and take care of the refund. If you didn't use the same email address, send email to support+licenses@agilebits.com requesting a refund. Include a link to this thread and the email address you used to buy the license. You'll receive an automated reply that contains a support ticket number. You can speed things along if you post that number back in this thread.
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Many thanks for your speedy response.
Email sent and response received: [#GQG-67311-673] AgileBits store version of 1Password bought by mistake
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Greetings @fwilkinson,
I see everything has been processed and you're now free to purchase the Mac App Store version for iCloud Sync support :smile:
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