I can't install 1password safari extension

egleixner

I get an error message that says the file has moved

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: kb:safari-cannot-install-extension

Vee_AG

Hi @egleixner,

Sorry you're having trouble installing the 1Password extension in Safari. Can you please give us a bit more information so that we can help you better?

1. What version of 1Password are you using?
2. Exactly what steps did you take before the error message appeared?
3. What exactly does the error message say? A screenshot would be very helpful here.

Thanks in advance!

egleixner

When setting up 1password originally, I was unable to install extensions. I get an error message that the file was moved and could not be installed

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1Password Version: 5.3
Extension Version: ?
OS Version: 5.2 iMac
Sync Type: iCloud
Referrer: kb:ios-extension-not-visible

egleixner

I cannot install extension. I get an error message - the file has been moved and cannot be installed.

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1Password Version: 5.3 (530029)
Extension Version: ?
OS Version: iMac 10.10.5
Sync Type: iCloud
Referrer: kb:ios-extension-not-visible

egleixner

When installing 1password, I am unable to install 1password safari extension. I get an error message stating the file has moved and cannot be installed

egleixner

When installing 1password, I am unable to install 1password safari extension. I get an error message stating the file has moved and cannot be installed

egleixner

1. 5.3(530029) from Apple
2. I followed the procedure defined in setting up the extension. I don't know how but the file was posted to google and it opened ok. But I use safari. When trying to install extension again, I got an error message stating the file has been moved again and cannot be installed. Is there a way to go back?

egleixner

5.3(530029) from Apple
I followed the procedure defined in setting up the extension. I don't know how but the file was posted to google and it opened ok. But I use safari. When trying to install extension again, I got an error message stating the file has been moved again and cannot be installed. Is there a way to go back?

Drew_AG

Hi @egleixner,

I noticed you opened a few different discussions for this same issues, so I merged them all into the same thread to avoid confusion.

Thanks for the answers to Vee's questions! I'm not quite sure I understand what you mean here:

I don't know how but the file was posted to google and it opened ok.

Do you mean you installed the 1Password extension in Chrome? If so, that would have been the Chrome version of the 1Password extension, which won't work in Safari. To install the correct version of the 1Password extension in Safari, follow these steps:

• Open the following link in Safari: https://agilebits.com/onepassword/extensions
• You should see a message that says "Press the Big Green Button to install the 1Password Safari extension."
• Click the big green Install button.
• Follow any additional steps to complete the installation of the extension in Safari.

Does that help? If not, please let us know exactly what happens instead. The more details you can give us, the better. If possible, it would be great to see a screenshot of the error message you receive. Thanks!

egleixner

Screen Shot 2015-09-16 at 4.24.24 Screen Shot 2015-09-16 at 7.30.47 PM
This is a screen shot of what I get when installing the file 1password safari extension. I tried using several ways to arrive at the green download button.
Thanks for your help

Drew_AG

Hi @egleixner,

Thanks, but I'm afraid your screenshot didn't come through, it only shows the date and time and not the actual image. Can you please try again? To include a screenshot in your reply, you'll need to click the document button in the top of the comment field, and select the file you wish to share:

I'm sorry for the confusion about that! Hopefully we'll have a better idea of what's happening once we can see that message. Thanks!

egleixner

littlebobbytables

Hi @egleixner,

Safari behaves a little differently where it will download the file to your Downloads folder. In contrast when you click the link for Chrome it installs the extension automatically.

Here is what I would recommend.

1. Open a Finder window and select your Downloads folder, it should be in Finder's Sidebar.
2. You may have one or more copies of the Safari extension there. I would recommend moving them all to your Trash.
3. Download a fresh copy using Safari. After you click the big green button titled Install it just downloads the extension to your Downloads folder.
4. This should result in a single copy of the Safari Extension in your Downloads folder, this will be the one you just downloaded.
5. Double click on the extension from inside the Finder window. This should start the installation process as OS X will pass the extension to Safari to install (and not just download).

Does this make any difference at all? Please do let us know :smile:

egleixner

I unsuccessfully tried to follow your instructions. I opened finder but there is no folder named downloads. I searched all the files many times but didn't find 1password safari extension. The only downloads were listed on the screen shots but they have the incorrect numbers.
Please help. I'm getting ready to give up using 1password.

Vee_AG

Hi @egleixner,

I'm sorry for the continued trouble you're having with installing the Safari extension. I'm going to send you an email to help you troubleshoot this more directly. Please keep an eye out for an email message from AgileBits Support in the next few minutes. I hope you can bear with us just a bit longer; we're committed to helping you get 1Password and its extensions set up and working properly! :)
ref: USP-84437-467

egleixner

my appointment ID is 592781-1

Vee_AG

Thanks, @egleixner! We'll continue the conversation via email, so I'll go ahead and close this discussion thread now.