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I seem to have purchased same license twice! Can I have money back for the second withdrawal?

ozcar
ozcar
Community Member
edited September 2015 in Mac

Hi! I purchased a license for my Mac on June 29. In August 25, I wanted to use 1Passsword on my other Mac and I didn't read the FAQ... so I just tried to buy another license... I never got a confirmation on the payment and after some clicking around the support forum I got the license key sent to me (but not the receipt!).

Today as we were going through the purchases made on the card and we noticed a withdrawal on Aug. 25 from AgileBits, which means I paid twice for the same license. Could you please refund the money if possible? Thank you!

My Order Number: Removed by AgileBits
Paid With: Credit Card
Original Purchase Date: June 29, 2015
Second Withdrawal Date: August 25, 2015

1Password Version: 5.3.2
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: kb-search:receipt, kb:lost-license

Comments

  • Drew_AG
    Drew_AG
    1Password Alumni

    Hi @ozcar,

    Thanks for contacting us about this! Just to let you know, I removed the order number from your message since these forums are public.

    I searched our system for the email address associated with your forum account, and I found the purchase you made on June 29, but I don't see a second purchase at all. If you did make a second purchase by mistake, we'll of course be happy to refund that! It sounds like we'll just need to do a bit more digging to find that in our system. Since I can't find that second purchase, please send us an email about this to support+licenses@agilebits.com because we'll most likely need to ask for some information that shouldn't be posted on these public forums (for example, if you made the second purchase with a different email address, please include that in the email). Please also include a link to this topic and your forum username so we can "connect the dots". 

    When you email us, you should receive an automated reply from our BitBot assistant with a Support ID number. You can post that number here so we can find your email and make sure you receive a reply as quickly as possible. Thanks! I'm sure we'll be able to get this straightened out quickly for you. :)

    ref: 862175

This discussion has been closed.