OSX Yosemite operating system Cannot place ICON on the tool bar Other than accessing the website can

cape_harry6

System was working well until Yosemite installation. Also around the same time I rec'd update for Beta version. I accepted download and it did not perform as usual.

---

1Password Version: 5
Extension Version: Not Provided
OS Version: OSX Yosemite 10.10.5
Sync Type: Not Provided
Referrer: forum-search:OSX Yosemite operating system Cannot place ICON on the tool bar Other than accessing the website can

cape_harry6

help

littlebobbytables

Hi @cape_harry6,

I'm sorry to hear about the troubles you seem to be experiencing.

If the issue is 1Password won't launch after an update failed then the easiest solution would be to try the following.

1. Quit both 1Password and 1Password mini if at all possible - don't worry if you can't. You can do this with the keyboard shortcut ⌃⌘Q when 1Password is open (it doesn't have to be unlocked).
2. Drag the 1Password application from your /Applications/ folder to the Trash. Please don't use an app cleaner.
3. Reboot your Mac.
4. Download 1Password again from the same place you purchased it. It sounds like you're an AgileBits Store customer so that would be from our AgileBits Download page.

If that doesn't help at all can I ask, is the application launching at all, is it showing any kind of error message, anything we can work with?

If it isn't then maybe a diagnostic report might shed some light on the matter. This guide will assist.

• For 1Password on your Mac

Please do not post your Diagnostics Report in the forums

The email address you will want to use is support+forum@agilebits.com.

When sending the diagnostic report to the address above it would help immensely if you could include a link to this thread and your forum handle so we can connect the two.

Once you've sent the report a post here with the ticket ID will help us to keep an eye out for it. With access to the report we should be able to better assist you :smile: