The 1Password Community forums are in read-only mode from Jan 28th - Feb 4th, 2025. Find out more.

1Password Master Password Failure

smokegrub
smokegrub
Community Member
in Mac

On two separate occasions 1Password has failed to open on my MacBook Pro (OS 10.10.5). On each occasion the app on my iPhone has successfully opened using the password. In order to get password functionality restored on the Mac I have to run Disk Utility, shut down the Mac and restart. No other apps are having a similar problem. Anyone know what's causing this?

1Password Version: 5.3 (530029)
Extension Version: Not Provided
OS Version: 10.10.5
Sync Type: Not Provided

Comments

  • eva_s
    eva_s
    1Password Alumni

    Hi @smokegrub,

    I'm sorry to hear that you are having issues with your Master Password on your Mac. It is always hard to diagnose a sporadic issue, but the next time it happens, I'd like to ask you to create a Diagnostics Report from your Mac:

    https://support.1password.com/diagnostics/mac.html

    Then attach the entire file to an email to us: support+forum@agilebits.com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    A short note here once you've sent the Report in will help us to keep an eye out for it. :)

    Once we see the report we should be able to better assist you. Thanks in advance!

This discussion has been closed.