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My machine is all of a sudden asking for a license for 5 for mac - have been using successfully

pglass
pglass
Community Member
edited September 2015 in Mac

I have a license but can't find it and can't remember which of my email accounts it is attached to - can someone call - (phone number removed for privacy. Don't worry, I've notified the AgileBits staff behind the scenes).

1Password Version: 5.3.2
Extension Version: Not Provided
OS Version: 10.10.5
Sync Type: dropbox
Referrer: kb:license-file-faq

Comments

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hello @pglass,

    In situations like this here is what I would recommend. Can you send us an email please to support+licenses@agilebits.com with the following information.

    1. Your full name as you would have supplied at the time of purchase.
    2. Your physical address that you would have supplied at the time of purchase.
    3. A list of all your email addresses and we will check all of them for you.

    That should allow us to find a record if you did purchase from us. Hopefully we can find your licence for you :smile:

This discussion has been closed.