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do I need to buy an upgrade

terryzx
terryzx
Community Member

I have a ver 4 license (1Password 4 LicenseTerryA.Herzog-af228226-23a9-4a32-95b9-3d77d4f7f203.onepassword-license) and got an email inviting me to buy a ver 5 upgrade. Currently using 5.4 beta 41 do I need to get a new license? If not how long is my ver 4 good for. Thanks in Advance!


1Password Version: 5.4
Extension Version: Not Provided
OS Version: OS X 10.10.5
Sync Type: Dropbox
Referrer: kb:mac-app-store-vs-agilebits-store, kb:purchase-verification, kb:license-file-faq, kb:upgrade-license

Comments

  • AGMarshall
    AGMarshall
    1Password Alumni

    @terryzx Please contact us via email at support+forum@agilebits.com so that we can look into this matter and please reference this forum post by inserting a link to it in your email.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)

    Once we receive the email we should be able to better assist you. Thanks very much!

  • terryzx
    terryzx
    Community Member

    I was wondering if I need an upgrade???
    I am on 5.4 beta 42 but have ver 4 serial number. Do I need to purchase an upgraded serial? I ask because my AppleSider’s gave me a link to a discounted upgrade if I was to need it. Please advise.
    How long will my ver 4 work? If not that long them maybe I should get a new number for it now while I have a discount code.
    Love this software. Many Thanx!!!

  • hawkmoth
    hawkmoth
    Community Member
    edited September 2015

    @terryzx - Did you send the email that @AGMarshall requested in the post just above your last one? He is asking you to provide a contact through email to help AglieBits help you. Try doing that.

  • AGMarshall
    AGMarshall
    1Password Alumni

    @terryzx Definitely contact us via email per my previous reply. Thanks!

This discussion has been closed.