Clicking on a login doesn't take me the webpage, let alone fill in the login info
I used 1P on my old computer. The data migrated to my new computer but didn't work. I updated/bought a new version - 1P5 - and all my data is there, when I click on an entry nothing happens. It doesn't take me to the webpage, let alone fill in the login info.
1Password Version: 5.3.2
Extension Version: 3.9.21.B1
OS Version: OSX 10.10.5
Sync Type: Not Provided
Referrer: forum-search:clicking on a login doesn't take me to a webpage, let alone fill in login info
Comments
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Hi @LaurenBenjamin. :)
If the information provided is correct, then it looks like you have the old 1Password 3 extension installed. Please install the latest browser extension from here.
Once you've done that, you can go ahead and delete the old extension from your browser.
That should get everything working again. Let us know if you need anything else! Thanks!
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What I discovered since I wrote before is that some of the logins worked but others did not. (many of the logins with the keyhole icon did not work, although one of them did. And one that was not a keyhole icon did not work.) But I followed the procedure you suggest above, including uninstalling the old extension. It didn't change anything. What else can I try?
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Hi @LaurenBenjamin. Thanks for the update! Sorry to hear that you're still having this problem.
I'd like to ask you to create a Diagnostics Report from your Mac:
https://support.1password.com/diagnostics/mac.htmlThen attach the entire file to an email to us: support+forum@agilebits.com
Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.
A short note here once you've sent the Report in will help us to keep an eye out for it. :)
Once we see the report we should be able to better assist you. Thanks in advance!
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