Mac app hangs after opening

dougvk

Running Yosemite, the main app (not the helper) hangs immediately after opening - spinning beach ball. Cannot access any app functions or settings. Have repaired permissions. App worked until recently, although syncing has never been reliable. The app was purchased from the app store and appears to be up to date - can't access about screen to get exact version. Running mac mini - 2012 with 8gb ram and 500gb SSD.

Also, icloud sync is unreliable - can take more than a day for passwords to be updated. Tried google drive and that worked, but the google drive icon was constantly active and syncing 1 password files (hundreds of them)

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1Password Version: can't access
Extension Version: 4.4.3.90
OS Version: 10.10.5
Sync Type: icloud
Referrer: forum-search:app hangs

littlebobbytables

Hi @dougvk,

The first thing worth trying is download a fresh copy of the application on the remote possibility something is damaged.

1. Quit both 1Password and 1Password mini. Normally you can do this with the keyboard shortcut ⌃⌘Q when 1Password is open (it doesn't have to be unlocked). If you can great but if you can't just try continuing with the steps.
2. Drag the 1Password application from your /Applications/ folder to the Trash. Please don't use an app cleaner.
3. Reboot your Mac.
4. Download 1Password once again from Apple's Mac App Store.

Does that make any difference at all?

dougvk

Thanks for the response. I cleaned everything out and re-downloaded from the app store, but the problem persisted. I deleted everything and downloaded from agilebits.com and this one version is working.

littlebobbytables

Greetings @dougvk,

That's interesting (as in quite puzzling). Now you have a working copy so you may be happy but I'd like to see if we can learn what's going on.

Could you create a Diagnostic Report for me please. This guide will assist.

• For 1Password on your Mac

Please do not post your Diagnostics Report in the forums

The email address you will want to use is support+forum@agilebits.com.

When sending the diagnostic report to the address above it would help immensely if you could include a link to this thread and your forum handle so we can connect the two.

Once you've sent the report a post here with the ticket ID will help us to keep an eye out for it. With access to the report hopefully we can gain some insight.

dougvk

The problem has returned. I'm using version... well, I can't tell because it hangs immediately on load. I deleted and then downloaded a new copy from the app store and am having the same problem.

Jacob

Hey @dougvk,

Sorry to hear that! Did you create that diagnostic report and send it to us before? If not, could you do that using littlebobbytables' instructions above? That'll help us figure out what's going on, as well as the version you're running. :) After you send us the report, make sure to post back here with the BitBit confirmation number so we can connect both conversations.

dougvk

OK - Ran diagnostics and sent report. Thanks for looking into this.

AGAlumB

@dougvk: I'm not seeing anything from this email address, so perhaps you used a different one. No matter! If you can post the Support ID you were given by BitBot, we'll be able to track down the message and help you get this sorted out. Thanks in advance! :)