Slow launch and unlock times in iOS 9
Comments
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Sorry guys, no crash logs with coreauthd in any of the locations mentioned. Even a full disk scan on my system disk only comes up with a single executable file, no logs.
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Hello guys,
I've been experiencing the same unlock delays with Touch ID since iOS 9, on my old iPhone 6 as well as on the 6s. Since there were people reporting the issue in this forum, I decided to wait for an update fixing it and as a consequence, I didn't use 1Password much anymore.
What I found out (and this is the reason for me posting here) is that this problem seems to be caused by sync.
I tested various sync settings and Touch ID on/off with and without reboots, App in background and App force closed. Consistently, after disabling sync, I get a blazingly fast unlock with Touch ID. With sync on, though, no matter if Dropbox or iCloud, I'm experiencing the delay that others have already discussed.
I hope this helps you guys tracking down that bug.0 -
Interesting! For the folks experiencing this could you please do us a favor? With sync turned off please send us a diagnostic report, then turn sync back on, wait for a sync to complete, and then if you are still having difficulties please send us a fresh report:
(iOS) Sending Diagnostics Reports
Attach the Diagnostics Report to an email message addressed to support+forum@agilebits.com.
Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)
Once we see the report we should be able to better assist you. Thanks very much!
Ben
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@bwoodruff
Report with sync disabled: [#HCQ-87764-252]
Report with sync enabled: [#KQF-55413-846]Opening 1Password half a day after disabling sync still rendered Touch ID login slower, not sure if that's normal. It took about 5s after Touch ID was validated before I could use 1Password. With sync enabled, it takes about 20s though, so still a big difference.
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With sync: [#KZM-68415-475]
Without sync: [#HKV-68366-813]
I'm curious to see what happens during that long unlock delay.0 -
Hi,
After today's update (1Password 6.3), the problem still persists. I had hoped for an improvement because the change log stated sync improvements, but as far as I can tell, Touch ID unlock with sync activated is exactly as slow as before (without sync, still no delay in my tests).0 -
Same here, even got another crash. Diagnostics report sent: #JTU-45641-421
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@Arnoud: Thanks for sending the diagnostics! Hopefully that will help us track down the issue. :)
@knud: We've been able to resolve issues for some folks, but I'm sorry to hear that it hasn't helped in your case. Please send us a fresh diagnostics report after you enable logging (in 1Password Settings > Advanced > Diagnostics > Log Settings, enable App, Agile Keychain, Cloud Keychain, Crypto, Database, Dropbox, Lock, SQLite, Sync, and UI Lock) and encounter the issue again. We'll get to the bottom of this!
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It seems that there has been improvement in some ways, but the general problem is still there. Sometimes, though, after leaving the app and immediately relaunching, unlocking works just fine.
My report: #NQI-14165-6630 -
Same experience here: it seems improved as most of the time it loads fast now. Just not all of the time. I have enabled all requested logging options now too - waiting for the issue to clearly show up again before sending another report.
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