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Firefox will not load the 1password extension due to connection failure on agilebits

gngmunro
gngmunro
Community Member

Fire fox gives this error message after I try and load the extension: "agile bits.com The add-on could not be downloaded because of a connection failure on agilebits.com" This is after it asks me to allow the extension.


1Password Version: 5.3 (530029)
Extension Version: Not Provided
OS Version: OS X 10010.5
Sync Type: iCloud
Referrer: forum-search:Firefox will not load the 1password extension due to connection failure on agilegits

Comments

  • Hi @gngmunro,

    Do you have any third party anti-virus installed and active on your Mac? The most likely cause we've come across is something blocking the connection. I suspect this piece of information may help discover the cause.

  • gngmunro
    gngmunro
    Community Member

    Thanks I will try that, although the extension loaded on Safari just fine!

  • gngmunro
    gngmunro
    Community Member

    Must have been the anti-virus, disabled it and the extension loaded. Thanks!

  • Hi @gngmunro,

    I'm glad you managed to resolve it, hopefully something can be done in the future so it isn't necessary to disable the anti-virus to install our extension :smile:

This discussion has been closed.