my iPad won't sync my vault with my mac
I have just paid $50 to install 1password on my Mac. Mac is running is 10.10.5
Also downloaded 1password from the App Store onto my iPad. IPad is running OS 9.
But when I try to set up I'm getting the message that iPad can't find my vault in the iCloud. And yes, iCloud Drive is turned on both devices.
1Password Version: 5.3
Extension Version: Not Provided
OS Version: OS X 10.10.5
Sync Type: Icloud
Referrer: kb:icloud-error-data-not-found, kb:icloud-needs-cloudkit
Comments
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Hi @Michelelabelle,
I'm sorry you're having trouble with iCloud sync on your iPad! Just to make sure I understand, are you selecting iCloud during the setup of 1Password on your iPad, and that's when it says it can't find your vault?
If so, let's try checking a setting in 1Password on your Mac:
- Open 1Password and go to the menu for 1Password > Preferences.
- Click the Sync tab.
- Is iCloud selected next to "Sync Primary vault with"?
If something else is selected in the drop-down list next to "Sync Primary vault with", iCloud sync is not enabled, which explains why 1Password isn't finding data in iCloud on your iPad. You'll need to set up iCloud sync by following the steps here.
If iCloud was already enabled in the sync settings, please check to make sure you're using the same iCloud account on both your Mac and your iPad:
- On your Mac, open the System Preferences app and select iCloud.
- On your iPad, open the Settings app, then scroll down and select iCloud.
Your Apple ID (email address) needs to be exactly the same in both of those places.
Please let us know how it goes up to this point, and we'll continue from there. Thanks!
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Drew, thank you. It is working now - but in fact, I'm not sure why. Suddenly it just worked. I had tried discarding and reloading the app a few times. So it is working on my desktop, laptop, iPad and iPhone. But I'm sure I'll have more questions. I do appreciate the "tutorial" e-mails from Dave. Thanks for responding!
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You're very welcome, @Michelelabelle! I'm glad it's working for you now, although I'm not sure exactly why it suddenly started to work. My best guess is that maybe your vault hadn't finished being synced to your iCloud account from your Mac before you tried to enable iCloud sync on your iOS devices. But that's really just a guess! ;)
Hopefully it keeps working perfectly for you, but if you have more questions or run into another problem, just let us know. We're always happy to help! :)
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