I am unable to sync to my laptop - my phone says syncing but does not update
I have 1password on my iphone and have today purchased the app from the Apple store. I downloaded it and it wont accept the password that I have on the phone - the hint is a different password than I have on the phone. I am unsure if I have two 1password set up. ON the phone it says last sync was 9 weeks ago.
I would like to have the paid version syncing from my phone to the laptop using icloud to back up. I do not know if I have the right app on the phone as it was installed a long time ago. I do have some content in the phone and do not want to lose those by uninstalling and starting again.
Please advise how to proceed
Thanks
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I am sorry I didnt realise this was an open forum I was leaving the comment on - I thought it was the technical helpline. Having paid £40 for the app I thought the support would be direct.
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Hi @anngoodwin,
1Password Customer Support team members do monitor these forums every day, so it is a direct way to contact us, but this format also allows our Community Moderators and/or other helpful 1Password users to chime in with suggestions if they should see a post before we do. We have been experiencing a spike in support requests this week, so our response time may not be instantaneous, but we tend to answer posts here from oldest to newest to ensure that nobody has to wait much longer than anyone else.
Now, as to your query. Have you used 1Password on this laptop (which I'm assuming is a Mac) before? It could be that the newly installed app is finding old saved data.
And have you configured iCloud sync in the new Mac app yet?0
