My phone was destroyed. I had never synced with another system. How do I reactivate 1password?

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loricusick
loricusick
Community Member

Using iPhone 5. My IT dept froze my phone during upgrade to os9. then issued me a new one. I never synced it with another device. How do I reload 1password onto my new iphone5? I downloaded the app on Sept 22 onto current phone but it is asking me to create new vault or sync with existing. Not sure what to do.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: iOS 9.0
Sync Type: ?
Referrer: forum-search:My phone was destroyed. I had never synced with another system. How do I reactivate 1password?

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  • Furzul
    Furzul
    Community Member
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    Just chose to sync with existing vault which will be on either iCloud or Dropbox, whichever you chose to sync with when you set up 1 Password. You will need your master password to do it though.

  • loricusick
    loricusick
    Community Member
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    when I set it up originally I don't remember syncing with anything, but that was over a year ago. Have tried to do both iCloud and dropbox. Neither will work.

  • Dragon
    Dragon
    Community Member
    edited September 2015
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    Unless you have a backup in either itunes or icloud and restored from it to new phone or specifically set up syncing there's not a lot you can probably do other than start from scratch.

  • loricusick
    loricusick
    Community Member
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    ok. Thank you

  • Drew_AG
    Drew_AG
    1Password Alumni
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    Hi Lori,

    Since your question is about the iOS version of 1Password, I've moved your message to our iOS forum. I hope you don't mind!

    I'm sorry to hear about the problems with your iPhone! By default, all your 1Password data is stored locally on a device unless you choose to enable one of the sync options (iCloud, Dropbox, Wi-Fi), or use the backup option in 1Password to save a backup file to a computer. Or, if you backed up your entire iPhone to iCloud, or to iTunes on a computer, your 1Password data should be in that backup.

    You said you hadn't used the sync options at all, and I'm guessing you hadn't saved a 1Password backup to a computer. But had you been backing up the previous iPhone to iCloud or iTunes? If so, you should be able to restore your 1Password data by restoring your new iPhone from the backup of your old iPhone.

    However, if you only ever had your 1Password data on that one device, didn't use the sync options, didn't save a backup to a computer, and don't have a device backup in iCloud or iTunes, then (as Dragon said), it sounds like your 1Password data is gone, and you'll need to start over.

    I'm sorry I don't have a better answer for you! Please let us know if you have more questions about that, or if you need anything else.

  • littlebobbytables
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    Hi @loricusick,

    1Password is unlike a number of other offerings and one of the aspects that many of our users really desire is the ability to dictate if and where they synchronise their vault. Unfortunately it does mean that if you don't keep backups that it is sadly possible for a single event to result in the loss of your vault. It's even more true in iOS as the removal of an app also deletes all the data associated with the app.

    1. Sync to either Dropbox or iCloud. If you don't remember doing so and if you've already checked both and found nothing then it seems unlikely sync was enabled.
    2. iOS Backups. If you restored from either an iCloud or iTunes backup then your vault should have been restored too. We have had a number of instances though (thankfully not too many) where the restore did not properly restore everything. Some times restoring the backup again does work, in other words the data is in the backup but for one reason or another the restoration was not complete. If you have an iTunes backup there is a way we can manually extract the database and assist with getting it back onto your iOS device.

    It sadly sounds like we've eliminated option 1 as a possibility, is there a backup of your iOS device at all we can maybe use?

  • loricusick
    loricusick
    Community Member
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    Thank you. I have been backing up my phone via iCloud. Working with apple to restore.

  • littlebobbytables
    littlebobbytables
    1Password Alumni
    edited September 2015
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    Hello @loricusick,

    Fingers crossed another restore (if you restored the first time) will regain access to your vault! I hope you'll be reporting success :)

This discussion has been closed.