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I have a new computer with a 5 license agreement. The license is not working.

adomescek
adomescek
Community Member
edited September 2015 in Mac

I recently replaced my Mac computer and transferred over my 1 Password account. I did not realize until today that it was operating on at 30 day trial. I tried to put in the license. When I click add a license I get the following file: [Removed by AgileBits]. It will not open.

Thank you,
Anne Domescek
[Phone number removed by AgileBits]

1Password Version: 5.3.2
Extension Version: Not Provided
OS Version: OS X 10.10.5
Sync Type: drop box
Referrer: forum-search:license not working

Comments

  • Drew_AG
    Drew_AG
    1Password Alumni

    Hi @adomescek,

    I'm sorry you're having trouble with your license for 1Password! These are public forums, so I've removed the license info & phone number you included in your post.

    1Password 5 for Mac is activated with a license file. When you install it on a new Mac, you just need to add your license file to activate it. It should be pretty easy, and we have information on how that works here: How do I add my license to 1Password?

    I was able to find your license in our system and I had it resent to your email, so you should be able to simply click the appropriate link in that email to apply your license.

    Now, I see that you just made a new purchase for a 1Password 5 for Mac license yesterday, but it looks like you already bought a 1Password 5 for Mac license last November (2014). Did you mean to purchase a second license for the same version? If not, just let us know and we'll be happy to refund the new purchase for you. Thanks! :)

    ref: 765685

This discussion has been closed.