Send error report from crash

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tastyroadkill
tastyroadkill
Community Member

New to 1password. Had a few crashes in the first couple days, but nothing too inconvenient. If I send the crash report to agile bits, will it transmit any personal information about my password vault or about me?


1Password Version: Not Provided
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  • Drew_AG
    Drew_AG
    1Password Alumni
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    Hi @tastyroadkill,

    Good question! A crash report will definitely not have any information whatsoever about the data contained inside your 1Password vault. That information is encrypted and nothing can access your 1Password vault without the master password.

    As for the information that is included in a crash report, you can actually take a look for yourself to see if there's anything in there you would consider personal/private. The crash logs can be found here:

    ~/Library/Logs/DiagnosticReports

    Other apps also create crash logs in that same folder, but the logs for 1Password will start with something like 2BUA8C4S2C.com.agilebits.onepassword4-helper or com.agilebits.onepassword4-helper (those names might be slightly different depending on whether you're using the Mac App Store version or AgileBits Store version of 1Password).

    Crash reports can be very useful for our developers in determining when and where things are going wrong. But you certainly don't need to send them if you don't want to! If you decide to send them, please note that because those emails go directly to our developers and are intentionally anonymized, you won't receive a response when you send in a crash report.

    If you have more questions about that, please let us know! :)

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