"icloud is not available"
I have the latest version of 1password. I cannot sync anymore - I got the "icloud is not available - please enable icloud to continue" message. I have done everything, from logging out from icloud to reinstalling 1 password. My icloud drive is enabled.
1Password Version: 5.3
Extension Version: Not Provided
OS Version: yosemite
Sync Type: icloud
Referrer: kb:icloud-troubleshooting, kb:diagnostics, kb:icloud-troubleshooting, kb:icloud-not-available, kb:icloud-enable-in-system-preferences
Comments
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Hi @alguemlegal2,
I'm sorry to hear that you are having issues with iCloud syncing. Are you also running 1Password 6 on an iOS device? If so, could you please try the following?
- Make a backup of your 1Password data on iOS like this: https://support.1password.com/ios-itunes-backups/ (You still want to do this if you can.)
- Make a backup of your 1Password data on your Mac: File > Backup
- Remove 1Password from your iOS device.
- Reinstall 1Password on your iOS device.
- When you open it, please choose "Create New Vault".
- Enter the same Master Password as before.
- Sync this new vault to iCloud. You shouldn't get any errors.
Restore the backup from your Mac (the backup from step two) to your iOS device.
- You can find the backup on your Mac by choosing File > Restore from the menu bar in 1Password and then clicking the "Show Files" button. You want the most recently created backup. The one from step two above.
- Then restore that backup of your 1Password for Mac data as described in: https://support.1password.com/ios-itunes-backups/#restoring-manual-backups
Re-sync and it'll ask to merge the data. That's fine.
- Let it finish then you can try re-syncing your Mac to iCloud.
That should resolve the issue for you.
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