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upgrading from 4 to 5

fisherl
fisherl
Community Member

I have been using 1password 4 for years. It seemed to automatically upgrade to 5.3.2 and now the trial period is over. Do I have to re-purchase the upgrade when 4 was doing just fine? Please advise, since 1password 4 now seems to be non functional.

LF


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Comments

  • danco
    danco
    Volunteer Moderator

    I believe you may have been caught out by a bug in 1PW4. It was a paid upgrade from 1PW3, but due to a bug some people found that they were never told that the trial period had expired, so were able to continue without paying. This bug was squashed, and 1PW5 only works fully beyond the trial period if you buy a licence.

  • Vee_AG
    Vee_AG
    1Password Alumni

    Hi @fisherl,

    Just to add to what danco said, if you do have a valid license for 1Password 4, the same license will work for 1Password 5, as v5 was a free upgrade from v4. Here's a bit more detail on the "Trial Expired" message.

This discussion has been closed.