The 1Password Community forums are in read-only mode from Jan 28th - Feb 4th, 2025. Find out more.

Didn't get a receipt after upgrading

edwinboersma
edwinboersma
Community Member
in Mac

I purchased an upgrade license to 1Password 5, but I didn't receive a receipt for it. Where can I find it?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • danco
    danco
    Volunteer Moderator

    You should have received an email with the licence (actually with a clickable link to install the lcence file). Look in your spam folder to see if it is there.

  • Jacob
    Jacob

    @edwinboersma If you didn't find it in your spam folder as danco suggested, I would recommend simply requesting a resend of your license here: https://agilebits.com/store/licenses

  • Vee_AG
    Vee_AG
    1Password Alumni
    edited September 2015

    Hi @edwinboersma,

    I searched our sales records for any licenses associated with the email address tied to your forum username, and I found no results. It's possible you may have typed in your email address incorrectly at checkout. Please send us an email with your name and any other purchase information you can provide to support+licenses@agilebits.com and we'll see if we can sort this out for you. Thanks!

This discussion has been closed.