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I am having an issue syncing from my iPhone to my Macbook.

CSchoen
CSchoen
Community Member
in Mac

I have enabled iCloud on all my devices, but am not able to sync my data to my MacBook. No issues syncing from iPhone to iPad.

1Password Version: 1Password5
Extension Version: 5.3.2
OS Version: OSX 10.10.5
Sync Type: iCloud
Referrer: kb:icloud-troubleshooting, kb:icloud-requires-mac-app-store, kb:check-app-version, kb:check-extension-version, kb:icloud-troubleshooting

Comments

  • CSchoen
    CSchoen
    Community Member

    I have done troubleshooting, but am still not able to sync to my MacBook. What am I doing wrong??

  • Vee_AG
    Vee_AG
    1Password Alumni

    Hi @CSchoen,

    1Password 5 for Mac must be purchased from the Mac App Store in order to use iCloud sync (here's why).

    Your footer info says "Extension Version: 5.3.2" which I will take to mean you are using 1Password version 5.3.2, which is the latest stable version available from the AgileBits Store. Unfortunately that version cannot sync via iCloud, and you will not see iCloud listed in the dropdown menu under 1Password 5 > Preferences... > Sync.

    If you purchased 1Password 5 for Mac from the AgileBits Store in the past 30 days, we'll be glad to refund your purchase so you can buy it from the Mac App Store instead. Otherwise, you still have Dropbox, Wi-Fi and Folder sync options available to you.

    I hope this helps! Please let us know if there's anything else we can help you with. :)

This discussion has been closed.