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Purchased two 1Password licenses by accident

ckstuart
ckstuart
Community Member
in Mac

Hi,

I accidentally purchased two 1Password Mac/Windows bundles and received 2 different license numbers because I didn't realize it went through the first time. I already activated my Mac license, so refund the purchase I didn't activate.

Let me know if you need more info.

Thanks.

1Password Version: 5.4 beta-42
Extension Version: 4.5.0.1
OS Version: OS X 10.10.5
Sync Type: Wireless
Referrer: forum-search:Hi, My trial period ended and I wanted to use 1 Password 5 for Mac. I entered in my billing information and then clicked purchase, and was returned to the same billing info screen. It didn't seem like the transaction went through so I did it again. Then I received two emails for two transactions and my card was charged twice. Can someone help me invalidate the second transaction? Thanks

Comments

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Greetings @ckstuart,

    I have processed a refund for the duplicate purchase and so you should see a refund in a few days. If you haven' seen anything after a week please let us know.

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