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sync iphone and computer

shannon_miles
shannon_miles
Community Member

I need some help in getting my iphone app to sync with my computer. I can’t seem to get them to talk to each other. When I open the program it tells me to enter a code on my phone. I open my phone and it tells me to enter a (different) code on my laptop. (But neither have an option to enter a code.) I am so confused.


1Password Version: 5.3.2
Extension Version: Not Provided
OS Version: 10.10.5
Sync Type: wifi
Referrer: forum-search:sync phone

Comments

  • Stephen_C
    Stephen_C
    Community Member

    Please tell us exactly where it goes wrong for you by reference to these knowledge base articles:

    Setting up wifi sync for Mac

    Setting up wifi sync for iOS

    Stephen

  • shannon_miles
    shannon_miles
    Community Member

    It messes up here:

    _Set up Wi-Fi sync on your iOS device.

    Make sure you’re on the Settings tab, then tap Sync.
    Tap Start Syncing > Sync using Wi-Fi to begin setting up Wi-Fi sync. You will be asked to select your computer from a list. If you don’t see it, check to see that the window is still open on your computer and tap Refresh List.

    _
    I get to the Sync tab and then I don't have an option to "Start Syncing" - and there is no "Refresh List" listed anywhere.

  • Stephen_C
    Stephen_C
    Community Member
    edited September 2015

    When that happens is 1Password unlocked on your computer?

    Edit: please tell us what version of 1Password for iOS you are using.

    Stephen

  • Hi @shannon_miles,

    As well as the version of 1Password for iOS that you're running I would be very interested to know what the Sync tab does look like for you if you don't have a Start Syncing option.

    Now you can actually take screenshots on an iOS device by pressing the home and power button simultaneously. It places the image in with your photos and if you copy it to your computer you can post the image here in the forums using this image as a reference.

    If you do decide to do so please do check the image before uploading to make sure it doesn't display anything you really don't want visible in a public forum.

  • shannon_miles
    shannon_miles
    Community Member

    Thank you for your help, guys. I was not on the current version on my phone. I had updated it several times, but it just wouldn't update evidentially. I uninstalled and reinstalled and now I think I am good. Ahh, much better! Thank you for your time and help!

  • AGAlumB
    AGAlumB
    1Password Alumni

    Excellent! Thanks for the update. I'm glad to hear it's working for you. You should be all set, but we're here if you need us! :)

This discussion has been closed.