1Password will not use the updated password
Using Mac and Chrome extension.
I have just updated a password using the password generator and saved it. I've checked and the new password is definitely there.
But when I use the 1Password Chrome extension to go the website it keeps filling in the OLD password, not the new one. Why? What is the point of that? Surely it can't have anything to do with browser history? 1Password should be sending the updated password to the webpage.
Thanks
1Password Version: 4.4.3
Extension Version: 4.4.3.90
OS Version: OS X 10.9.5
Sync Type: Dropbox
Referrer: forum-search:1Password will not use updated password
Comments
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Straight after sending my email to you, the website locked me out so I had to retrieve and reset my password.
Now 1Password is opening the page with the Username blank(!) and just a password, which I'm guessing is still the old one. This is a pain in the butt.
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Greetings @sproxton,
Can you check something for us please.
- Launch 1Password and select the Login item you're having trouble with.
- Confirm that the visible username and password fields at the top of the item are correct.
- Now click on the show web form details button.
You will see a number of fields here, two of them will have little silhouette symbols next to them designating them the fields on the web page that represent the username and password. There may be other password fields present too. Do any of them still show the old password? If they do it might be when 1Password had to guess which field was the correct password field it didn't guess correctly or this particular website may be doing something quite funky in the background with additional fields - it certainly isn't unheard of.
So why did this happen? There are no standards when it comes to how a site creates a login page or a way of indicating to external code that certain fields represent certain types of data. As a result it means applications like 1Password had to do a bit of guessing as to what the data in each field represents and it is possible to get it wrong. For example, imagine you're not looking at a web page through a browser, instead you're simply told there are 3 text fields and 2 password fields. How do you determine which field is the right one?
If the issue is with the Login item in 1Password then the easiest way forward may be to create a new Login item with only the current details. You might find out page, How to manually save a Login useful when doing so.
There is another possibility, do you have the browsers password manager turned off or on? If it's on it might be auto-populating old data. This page, Disabling your web browser’s built-in password manager may be of use if this is the case.
I've hopefully covered all the causes. If it's 1Password a new Login item should work and confirm that it was something to do with the old Login item. If it's the browser then the other link supplied should help. With a little luck one of these will help but please do keep us updated.
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Sorry, but this answer doesn't help at all. As I said in my original ticket, 1Password is showing the correct username and password, so why isn't it passing these to the webpage? Also, while my browser's (Chrome's) password manager MAY be leading to some conflict, why on earth would I want to turn this off? 1Password is certainly not the easiest tool to remember passwords and without Chrome's password manager I would be forgetting and resetting passwords every ten minutes.
Also, if Chrome's PM was on, why is the username field on the website blank? ie, why isn't the Chrome PM populating that field?
The suggestion to manually delete and then create a new 1Password entry for the login is ridiculous! What's the point of 1Password if it isn't to make password management easier? Copy the website, username and password to Notepad, then delete the entry then create the new one? Forget it! Hopeless.
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I just did exactly what you suggested - deleted the old 1Password login and created a new one from scratch, and it STILL doesn't work. Populates the username and password fields but obviously with the OLD password. WTF?!
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Hi @sproxton,
If you created a brand new Login item that has only ever stored the current login credentials and you removed the old one then I sincerely believe it isn't 1Password supplying the old password.
Let's try a different tactic. If you install the 1Password Browser Extension into Safari and try to log into this problem site in Safari (just for testing) does it fill the old password or the new one? If it fills the new one then the issue is with Chrome's password manager. If it fills the old password then we need to examine further.
The reason we recommend not using the browser's password manager is because now you have to ensure two locations are recording the correct data otherwise one can end up containing old data and it's easy to get confused over which is doing what.
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