I have a license key, how do I apply it to 1password?
I have a multi-person license key, but I cannot apply the key to my installation.
1Password Version: 5.3.2
Extension Version: Not Provided
OS Version: OS 10.10.5
Sync Type: Not Provided
Referrer: kb:license-file-faq, kb:add-license, kb:license-file-faq, kb:add-license
Comments
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If you actually have a KEY, that would be for 1PW3. 1PW4 and 5 use a licence FILE.
1PW4 was a paid upgrade from 1PW3 (and 1PW5 is a free upgrade from 4). So perhaps you need to pay for an upgrade.
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Greetings @jamin83,
danco is correct. We used a licence key for 1Password 3 for Mac. With 1Password 4 we started from scratch and rewrote the application. With the level of work that went into the development it was decided to make it a paid upgrade over 1Password 3 and the decision was made to use a licence file rather than a key. Now a licence key can be used to purchase 1Password 5 at an upgrade price on our form Upgrades for Existing Licence Owners but if you're referring to a business licence we may need to handle that differently. I did try searching our records for the email address you're using here in the forums but it didn't return a record.
If you do have a business licence covering a number of seats and are looking to possibly upgrade to a newer version the best way for us to assist would probably be via email. If you could send your enquiry to support+licenses@agilebits.com it would ensure we can discuss your needs without asking you anything sensitive here in the public forums.
Does this help at all?
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We found our shared license file and are good to go! Thank you @littlebobbytables and @danco for the help, especially the long description. Cheers!
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That's great to hear @jamin83, I hope 1Password serves you as well as I suspect it has in the past :smile:
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