iCloud sync doesn't show up

clementh

Hi, I just download a 1password license though the possibility of synchronizing with iCloud is not available... I used to have a free trial version but now it says I have the "1password for mac" license

Thank you for your help

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1Password Version: 5
Extension Version: Not Provided
OS Version: OS X 10.11
Sync Type: Not Provided

danco

I am guessing (since you refer to a licence) that you bought from AgileBits.

Due to restrictions by Apple (which are mentioned on the AgileBits purchase page), only the version from the Mac App Store allows iCloud sync.

You have two options.

1. Use Dropbox sync. This is technically at least as good as iCloud, in fact better, and there are some other advantages. Of course you may well prefer iCloud, it's your decision, but I feel that many people just make the assumption that they should use iCloud without properly looking into the situation.

2. If you bought from AgileBits no more than thirty days ago, as I assume you did, you can get a refund (just ask for it here) and buy from the App Store.

clementh

Thank you for your quick answer,

I did not see that the license bought on your website were not allowing iCloud.
So as I bought the license today I am going to ask a refund. Then I'm going to buy it from the Mac App Store, is there anyway to get the educational price on the App Store? (it's $39.99 from your website)

danco

One of the advantages of buying direct is that things like educational discounts just aren't currently allowed by Apple.

You could wait until there was a sale. I have no idea when that will be, but I would guess there would be one before the end of the year.

By the way, since you referred to "your website" I should point out that I (and the other community moderators) are just enthusiastic users who like to help, not AgileBits staff. The staff members are always identified in their posts.

If the email address you bought with is the same as the one on the forum, an AgileBits staff member will see this thread (they look at all threads) and should process your refund without further action from you. If the email addresses are different, they will need more info.

clementh

Oh sorry I thought you were one of the AgileBits staff, then thank you for what your doing for the community! I'll wait for the next sale

Jacob

Hey @clementh! Glad to see danco was able to help you out a bit here. :) Just to double check: Would you still like us to refund your purchase so you can wait for a sale on the Mac App Store version of 1Password? We'd be happy to do that, just let us know.