After installing El Capitan, every time I start 1Password it shows the Welcome screen.

tmmburke

I have to select the Awesome Lets Get started link every time after starting 1Password. How do I get rid or this. I never had this problem before.

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1Password Version: 5.3.2
Extension Version: Not Provided
OS Version: 10.11
Sync Type: Dropbox
Referrer: forum-search:start-up screen problem

eva_s

Hi @tmmburke,

I'm sorry that you are having issues getting 1Password to launch properly on El Capitan. To better figure out what is going wrong, I'd like to ask you to create a Diagnostics Report from your Mac:

https://support.1password.com/diagnostics/mac.html

Then attach the entire file to an email to us: support+forum@agilebits.com

Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

A short note here once you've sent the Report in will help us to keep an eye out for it. :)

Once we see the report we should be able to better assist you. Thanks in advance!

tmmburke

The problem was resolved by rebooting the iMac. Now, it works properly.

eva_s

Hi @tmmburke,

I'm glad the fix was simple, and I really appreciate you letting us know!