yes still need help

sara179

I have an mac lap top which i had the old 1 password and it was working fine. Then it said my trial is over so i went to the app store and downloaded the new 1 password 5 so i could sync my iPhone 5 and my iPad . It is working on my computer now but I cannot get the iPhone to sync with my mac laptop. I am an older female and not really tech savy. I need someone to walk me through this or take over my computer on Skype and do it for me please ...sara

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: kb:upgrade-ios, ug:ios/using-1password, ug:ios/sync-with-icloud, kb:icloud-troubleshooting, kb:check-os-version

eva_s

Hi @sara179,

I would love to help you figure out why your iPhone 5 isn't syncing with the vault on your Mac. Can you please let me know which version of 1Password you have on your iPhone? You can use the following image to help you identify your version: http://i.agilebits.com/cdj/iOS_Versions.png

Which version do you have installed: A, B, C or D?

Thank you.