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Installed 1password on a new machine Need to access my license. my original email is no longer valid

kenbk
kenbk
Community Member
in Mac

How do I obtain a new license. I originally purchased password in 2009. Do I need to upgrade? or purchase a new key?
Thank you, Ken

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: kb:license-file-faq, kb:add-license, kb:license-file-faq, kb:add-license

Comments

  • Drew_AG
    Drew_AG
    1Password Alumni

    Hi @kenbk,

    If I understand, it sounds like you have a license for an older version of 1Password for Mac (possibly version 3), and need to have that license resent to you, but you no longer use the email address that is associated with that license. Is that correct? Normally you can have your license resent to your email by following the steps here: I’ve lost my license. Can I look it up, or can you resend it?

    If you've changed your email address, we'll just need you to email us so we can update your email address and resend your license. Please see the "Note" section in the above knowledgebase article for instructions about the email. When you send the email and receive a ticket ID, please feel free to post that ID here and we'll find your email to make sure it get answered as fast as possible.

    Now, if your license is for 1Password 3 for Mac, and that's the version you've installed on your new Mac, you'll be able to activate it with the license code once we're able to send that to you. If you'd like to upgrade to a newer version (the latest is 1Password 5 for Mac), we do offer an upgrade discount - simply visit our Upgrade Store and enter your license code to see your upgrade discount and license options.

    Hopefully this helps, but if you have more questions or need anything else, just let us know! :)

This discussion has been closed.