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Explorer 11: I see the icon in my toolbar, but nothing happens when I click on it. Can you help?

randyallen
randyallen
Community Member
in 1Password 4 for Windows

The 1Password icon is in the top right-hand corner of the browser is displayed, but when I select it (click on it), it doesn't respond. I have rebooted my computer, but it still doesn't work. I have also examined my 'Preferences - Browsers tab' in 1Password and the check box for Microsoft Internet Explorer 11.0.9600.18036 is checked. Can someone help me troubleshoot this challenge? Thanks in advance!

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:1Password not launching for IE11, need help

Comments

  • randyallen
    randyallen
    Community Member

    1Password version: 4.6.0586
    OS Version: Windows 8.1

  • AGAlumB
    AGAlumB
    1Password Alumni

    @randyallen: I'm glad to hear that it's at least showing up for you, but I'm sorry that it doesn't seem to be working. If you use the keyboard shortcut (Ctrl \) does that work? I suspect not, because it may be that some other software is blocking the connection between the 1Password Helper and the extension. Do you have security software running on your PC that might be interfering? Please let me know! :)

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