Can I re-purchase my license?
Can I re-purchase my license, since my husband already has a license I can use?
I have got myself a macbook, and installed 1password on it, without thinking about which version I got. After 30 days of trial I bought the license, without consouling my husband, which already had a license, although for an older version.
Can I re-purchase my license and instead use my husbands license for the older version?
/Jenny
1Password Version: 5.3.2
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:Can I purchase my license, since my husband already has a licence i can use?
Comments
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If you bought your license within the past 30 days, AgileBits will issue a refund. If you used the same email address you used when you bought your license, someone should be along to confirm tha this is what you want and take care of it.
You can use your husband's license for that older version. You haven't said what version he has licensed. If he has a license for version 4, you and he can upgrade to version 5 for free. Just download that version, as you already have done, and apply the same license to register it. If your husband has an older version than that, there may be an upgrade fee, but if will be discounted from full price. You can read more about those options on the page: How do I upgrade 1Password for Mac from version 3?
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Yes, I bought my license within the past 30 days. How do I do to get the refund?
/Jenny
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If you bought your license using the same email address you used to register for the forum, someone from AgileBits will be along to issue that refund.
If you used a different email address, send a message asking for the refund from the address you used to make your purchase to support+licenses@agilebits.com. Include the name and address you gave when you bought the license, and any other relevant information. It probably would help to give the same information about your husband's purchase. You'll get an automated reply that includes a support ticket number. It should speed things along if you post that number back in this thread.
Be sure your husband's version will work on your new Mac Book. If it won't, you may need to upgrade to a later version. Whether that will require an upgrade payment will depend on what license your husband has and when he bought it.
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Hey @lexandraSE! As hawkmoth kindly pointed out, we would be happy to provide a refund for your recent purchase. I searched our system using the email address you signed up here on the forum with and wasn't able to locate it. Could you send us an email at support+licenses@agilebits.com with the email you used to purchase 1Password? Also include a link to this thread in the email to help us connect the dots. :)
It's also worth noting the other tidbit that hawkmoth noted: You should try your husband's license on your computer before we refund you just to make sure it's up-to-date. Let us know how things go!
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My support ID is [#AAC-64576-168]
Thanks!
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Hi @lexandraSE,
I see that Greig has issued the refund and replied to your email, so you should be all set! :)
Feel free to post again if there's anything else we can help you with; otherwise, enjoy the rest of your week!
ref: AAC-64576-1680
