I installed 1Password installed today 07-Oct-15 on win 7 PC and iphone 6. Now cannot unlock
I installed 1Password installed today 07-Oct-15 on win 7 PC and iphone 6.
while unsuccessfully trying to sync iphone with PC via drop box I am now unable to unlock 1Password on PC
1Password Version: 4.6.0.586
Extension Version: 4.4.2
OS Version: win 7 prof
Sync Type: dropbox
Referrer: forum-search:I installed 1Password installed today 07-Oct-15 on win 7 PC and iphone 6. Now cannot unlock
Comments
-
@Pushkin - I'd like to ask you to create some Diagnostics Reports, one from each of your devices.
—iOS—
https://support.1password.com/diagnostics/ios.html—Windows—
https://support.1password.com/diagnostics/win.htmlAttach the Diagnostics Report to an email message addressed to support+forum@agilebits.com.
Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)
Once we see the report we should be able to better assist you. Thanks very much!
0 -
I am now able to log into PC 1Passwords so this problem is resolved. I was mistyping my password. The tip in one of your pages to try typing it in notepad to see what is being typed worked! :) Thanks for offering to help.
0 -
That's great to hear and on behalf of the team here, you're welcome!
0
