Can't move an item to another vault, vaults don't appear in Share Menu

ethan_u

I have 2 vaults, both synced via Dropbox. When I set up the second one 1-2 months ago, I was able to move items from vault 1 to vault 2. Today when I tried, no vaults show up in the Share menu, only Mail, Messages, and Print.

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1Password Version: 5.3.2
Extension Version: 4.4.3
OS Version: OS X 10.11
Sync Type: Dropbox
Referrer: forum-search:can't move item to another vault

Jacob

Hey @ethan_u! Sorry you're having trouble sharing an item from one vault to another. Could you please take a screenshot of what you're describing? Here's how to do that:

1. Press Command + Shift + 4 on your keyboard
2. Select the area on the screen that you want to capture by dragging the crosshair
3. Check your desktop for the screenshot file, which will be a .png

Please email that screenshot to support+forum@agilebits.com (it may have personal information in it and this is a public form) and link to this forum post so we can continue to discuss things. :)

ethan_u

@penderworth I've attached my screenshot.

Drew_AG

Hi @ethan_u,

Thanks for the screenshot! That's the way the Item > Share menu would look if you only had 1 vault set up in 1Password, but you said you have 2 vaults. Are you able to switch between those 2 vaults? Please make sure they both show up in 1Password.

Assuming both vaults are still there and you can easily switch between them, try going to Help > Troubleshooting > Restart 1Password mini. Then unlock your Primary vault and try again to move an item to the secondary vault. Does it work now, or are you seeing the same problem?

ethan_u

@Drew_AG That fixed it on my one machine. The second machine had lost the second vault and when I re-added it, it allowed me to move items to it. Thanks!

Drew_AG

Awesome! I'm glad it's working for you now, @ethan_u! Thanks for letting us know how it all turned out.

If you need more help or have questions about 1Password, we're here for you. :)