1PW log in pop up has started appearing with nearly every new screen opened by Safari.

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harvey1001
harvey1001
Community Member

The 1PW log in pop up has started to appear in the top right corner of my browser with nearly every new screen image opened. I am using Safari. This is a large pop up that becomes the top layer, and prevents key strokes from working in the screen you are viewing. You have to click in a blank area of the screen to remove the pop up before you can start working again. This is frustrating. And, the pop up often covers vital buttons, like log out or log in links. I know how to turn off the auto save feature, but I cannot find any where, the ability to stop this log in pop up from appearing. It appears even if there are no log in fields on the web page opened, so, I don't think it has anything to do with this. I have attached a screen shot of the pop I am talking about. Also, FYI, the instructions on how to find out what the 1PW Extension is, did not seem to be relevant, as I did not have the Extensions TAB when I looked. Thanks in advance for taking the time to respond.


1Password Version: 5.3
Extension Version: Not Provided
OS Version: 8.0.3
Sync Type: iCloud

Comments

  • Drew_AG
    Drew_AG
    1Password Alumni
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    Hi @harvey1001,

    I'm sorry you're having this problem! That seems rather strange and I'm not sure if I totally understand exactly what's happening, but what you're seeing there in the screenshot is the 1Password extension/mini window, not the autosave prompt (which looks a bit different than that). The 1Password extension/mini window should normally only appear if you click the 1Password icon in the browser toolbar (or the Mac's menu bar), or if you use the ⌘\ or ⌥⌘\ keyboard shortcut. Are you saying that window keeps appearing when you simply open a new window (or tab?) in Safari? If so it will help if you can also let us know the following:

    • What version of Mac OS X are you running?
    • What version of Safari are you using? (You indicated 8.0.3 as the "OS Version", but maybe that's the Safari version?)
    • Are you using the AgileBits Store version or the Mac App Store version of 1Password?
    • What version of the 1Password extension is installed in Safari?
    • What are the exact steps you take when the 1Password extension/mini window appears unexpectedly?
    • Does 1Password mini work correctly when you purposely click on it or use one of the keyboard shortcuts?
    • When that window appears, are you able to drag it around the screen?
    • When that window appears, are you able to unlock it with your master password?
    • When did this problem start happening? Was it working correctly for you before?
    • If you restart your Mac, does the same problem still happen?

    Thanks!

  • harvey1001
    harvey1001
    Community Member
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    Hi Drew,
    Thanks for taking the time to respond. Unfortunately I am on the road all day today, so will have to wait until tonight or tomorrow to answer your questions, as I need my desktop in front of me.

  • harvey1001
    harvey1001
    Community Member
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    Hi Drew, here are your answers:
    Mac OS X: 10.10.2
    Safari: 8.0.3
    I think I am using the AgileBits store version
    Extension version installed in Safari: 4.4.4
    The pop appears when I open up a page in Safari.
    Yes, 1PW mini works normally when I click on it.
    Today the pop up is not appearing. I will have to examine what is different today compared to yesterday. So I can't answer the question if I can drag it around.
    Same as above. I haven't actually tried to log into 1PW via this pop up. Next time it appears I will.
    Yes 1PW has been working perfectly for a number of years. This pop up only started appearing in the last week.
    Next time I have this pop up, I will restart the computer to see if that fixes it.
    Thanks for your time. Hopefully the problem happens again, so I can assist it sorting out the cause.

  • Drew_AG
    Drew_AG
    1Password Alumni
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    Hi @harvey1001,

    Thanks for the info! Hopefully the problem doesn't happen again, but if it does, please let us know the answers to those other questions, as it might be helpful for us to figure out what's going on.

    Also, I noticed you said you're using Mac OS X 10.10.2. I believe the most recent update for OS X 10.10 (Yosemite) was 10.10.5. If the problem does start to happen again, you might want to try installing the latest Yosemite update to see if that helps. The update should be available on the Updates tab of the Mac App Store.

    I do hope the problem is gone now, but we're here for you if it comes back! :)

This discussion has been closed.