My 1Password5 is suddenly telling me my trial expired.

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bookstop
bookstop
Community Member

Hi, my license was purchased Oct 15,2010 order no 4079123 and my Mac is not letting me in. I do not understand and I need it asap.
Thanks


1Password Version: 5.3.2
Extension Version: 532001
OS Version: OSX 10.10.5
Sync Type: Not Provided
Referrer: kb:license-file-faq, kb:add-license

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  • bookstop
    bookstop
    Community Member
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    I need your help, please...

  • Stephen_C
    Stephen_C
    Community Member
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    It does sound rather as though you have a 1P3 licence key and not a 1P4/1P5 licence file. The upgrade from 1P3 was chargeable, not free. This knowledge base article will help you resolve the problem:

    “Trial Expired” notice (Mac)

    Stephen

  • Vee_AG
    Vee_AG
    1Password Alumni
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    Hi @bookstop,

    I hope you don't mind, I've changed your forum username so that it's not your email address. However, I did find a v5 license under that email address and I emailed it to you. In that email, under the heading "1Password 5 for Mac," you should see a link that says "Click here to Apply Your 1Password License." When you click that link, with 1Password 5 running and unlocked, it will open a page in your default browser which automatically downloads and applies your license to 1Password. This should take it out of trial mode and unlock the full-featured app. Additionally, your license file will be stored within 1Password in the Software Licenses category for future reference.

    I hope this helps! Do let us know if there's anything else we can do for you. :)

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