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My 1Password5 is suddenly telling me my trial expired.

bookstop
bookstop
Community Member
in Mac

Hi, my license was purchased Oct 15,2010 order no 4079123 and my Mac is not letting me in. I do not understand and I need it asap.
Thanks

1Password Version: 5.3.2
Extension Version: 532001
OS Version: OSX 10.10.5
Sync Type: Not Provided
Referrer: kb:license-file-faq, kb:add-license

Comments

  • bookstop
    bookstop
    Community Member

    I need your help, please...

  • Stephen_C
    Stephen_C
    Community Member

    It does sound rather as though you have a 1P3 licence key and not a 1P4/1P5 licence file. The upgrade from 1P3 was chargeable, not free. This knowledge base article will help you resolve the problem:

    “Trial Expired” notice (Mac)

    Stephen

  • Vee_AG
    Vee_AG
    1Password Alumni

    Hi @bookstop,

    I hope you don't mind, I've changed your forum username so that it's not your email address. However, I did find a v5 license under that email address and I emailed it to you. In that email, under the heading "1Password 5 for Mac," you should see a link that says "Click here to Apply Your 1Password License." When you click that link, with 1Password 5 running and unlocked, it will open a page in your default browser which automatically downloads and applies your license to 1Password. This should take it out of trial mode and unlock the full-featured app. Additionally, your license file will be stored within 1Password in the Software Licenses category for future reference.

    I hope this helps! Do let us know if there's anything else we can do for you. :)

This discussion has been closed.