The 1Password Community forums are in read-only mode from Jan 28th - Feb 4th, 2025. Find out more.

Upgraded my MacBook Pro from Snow Leopard to Yosemite. Now 1Password tells me my trial has expired.

Pete1
Pete1
Community Member
in Mac

I have a paid version of 1Password 5. After upgrading my operating system 1Password tells me my trail has expired. I have a paid version of 1Password 5 put cannot locate my license. How can I locate this?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:don't remember license

Comments

  • Pete1
    Pete1
    Community Member

    I entered my versions but they don't appear in my post.
    1Password 5.3.2
    Ext ?
    OS 10.10.5

  • Pete1
    Pete1
    Community Member

    Found my e-mail with license. All fixed.
    Thanks for reading.

  • AGAlumB
    AGAlumB
    1Password Alumni

    @Pete1: Thanks for the update! I'm glad you were able to locate your license information!

    Indeed, 1Password has no way of knowing whether or not you've purchased it unless you register the app with your license information. But the good news is that all you need to do is follow the instructions in the license email you received from your purchase and click the link to automatically install the license in 1Password to register the app and remove the trial restrictions. And if you or anyone else ever misplaces the license information, you can always have it resent via email:

    https://agilebits.com/home/licenses

    Cheers! :)

This discussion has been closed.