Smart folder crash [moved to email for further troubleshooting]

davi.zucon

Hi,

Im trying to create a smart folder, every time I try the app crash.

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1Password Version: 5.3.2
Extension Version: N/A
OS Version: 10.11
Sync Type: Dropbox
Referrer: forum-search:smart folder crash

Drew_AG

Hi @davi.zucon,

I'm sorry 1Password crashes when you try to create a Smart Folder!

I'm afraid I haven't been able to reproduce that issue with 1Password on my Mac. Can you please let us know the exact steps you take to create the Smart Folder? Please give us as many details about that as you can.

Also, if you haven't already done so, you may want to try rebooting your Mac. After it restarts, open 1Password and try again to create a Smart Folder. Does it still crash?

Thanks in advance!

davi.zucon

Hi,

I already restarted, this problem start after El Captain upgrade.
Maybe have some related with localization.

Here the crash report.

Incident Identifier: 306EC248-82C8-44F8-9BC5-61217F744C2D
CrashReporter Key:   49F52812-F792-5590-9969-5CBE3CD935CF
Hardware Model:      MacBookPro10,2
Process:         1Password 5 [10502]
Path:            /Applications/1Password 5.app/Contents/MacOS/1Password 5
Identifier:      com.agilebits.onepassword4
Version:         532001
Code Type:       X86-64
Parent Process:  launchd [1]
Date/Time:       2015-10-09 18:30:46 +0000
OS Version:      Mac OS X 10.11.0 (15A284)
Report Version:  104
......
Application Specific Information:
*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: 'Error parsing localization!
Key: %[folderUUIDForSearch]@ %[is]@ %@
Value: %1$[Pasta] @ %2$[é] @ %3$@
Error is: The maximum given order was 3, but nothing has order 1.'
......

Jacob

Hey Davi! Could you try restarting your computer and see if you can reproduce the issue? If you can, please create a Diagnostics Report from your Mac.

Attach the Diagnostics Report to an email message addressed to support+forum@agilebits.com.

Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)

Once we see the report we should be able to better assist you. Let us know how it goes.

davi.zucon

Hi,
As I told before, I already restarted several times.
Done sending mail.

Thanks for your help.

Jacob

@davi.zucon Thank you for sending that over. We'll take a look at it and let you know what we find as soon as possible.

ref: CKP-86682-644