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have 1 Password 5 on my Mac. Don't know my password. How to retrieve or reset

TMRob5280
TMRob5280
Community Member
in Mac

I have Password 5 on my Mac and want to install it on my iPhone. Do I need a password or license number to re-install?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: kb:lost-license, kb:license-requirements

Comments

  • Stephen_C
    Stephen_C
    Community Member

    If I've understood correctly you appear to have two problems:

    1. You've forgotten your master password so want to start over with 1P on your Mac.
    2. You also want to install 1P for iOS on your phone.

    Let's deal with the first problem first. If you've forgotten your master password and need to start over you're going to lose all of the data you have saved in 1P for Mac. Look first at this knowledge base article:

    My Master Password is not being accepted. What should I do?

    If none of the suggestions there work there is a link in it to this knowledge base article:

    How do I start over with an empty vault?

    You shouldn't need to pay again if you need to re-download 1P for Mac. Unfortunately you didn't mention the exact version you're running so I don't know if you bought from the Mac App Store or the AgileBits store. If from the former you merely need to ensure you're logged on to the store using the Apple ID you used when you originally bought 1P for Mac and you'll be able to re-download without charge. If you bought from the AgileBits store and can't find your licence you can ask that it's re-sent to you.

    As to your second question, 1P for Mac and 1P for iOS are completely separate products. 1Password is licensed per person and per platform, rather than per device. You can read more about AgileBits' approach to software licensing in this knowledge base article.

    1P for iOS is a free download from the App Store accessed from your iOS device—with an in-app purchase to enable pro features. If you make that in-app purchase on one iOS device you can enable the pro features without charge on any other iOS device that uses the same Apple ID.

    Stephen

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hi @TMRob5280,

    I hope Stephen_C's post helps but if you have any questions at all please don't hesitate to ask!

This discussion has been closed.