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1Password failed to connect to 1Password mini

rcandler
rcandler
Community Member
in Mac

I am getting the "1Password failed to connect to 1Password mini" message. I have taken all of the steps in the troubleshooting instructions:

rebooting, removing old app and reinstalling new, etc., and I still get the message. Currently, the reinstalled app generates the same message.

Thanks for your help.

Rick Candler

1Password Version: Lastest version for mac
Extension Version: 4.4.3
OS Version: OS X 10.11
Sync Type: Dropbox
Referrer: kb:error-connect-to-mini, kb:remove-multiple-apps, kb:error-connect-to-mini

Comments

  • Jacob
    Jacob

    Hey @rcandler! Sorry you're having trouble with 1Password connecting to Mini. To quickly figure out what's going on, I'd like to ask you to create a Diagnostics Report from your Mac. Attach the Diagnostics Report to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

This discussion has been closed.