Help. Need to reinstall from Mac App Store.

jjlitten

Switching back to 1Password (now that LastPass is no longer Virginia-owned). I purchased from the app store--I think my prior purchase had been with my old Apple ID--but app store only wants to allow me to "open," not install. I think the whole app is gone from my system except for the shared datafile in Dropbox, but the app store doesn't recognize. Instead, it wants me to "open," and when I try, the beach ball spins a while, and then something purporting to be 1Password says that it can't connect to 1P mini. So what do I need to do to reinstall? Thanks so much.

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1Password Version: 5.3
Extension Version: none yet
OS Version: 10.11
Sync Type: Dropbox
Referrer: kb:uninstall-1password, kb-search:reinstall from app store, kb:uninstall-1password

Stephen_C

I think it might be worth trying the suggestion mentioned in this AgileBits post given that you're running El Capitan.

Stephen

Drew_AG

Hi @jjlitten,

I'm sorry you're running into a little trouble switching to 1Password! Please note that the steps from the link in Stephen's message are for the AgileBits Store version of 1Password, but it sounds like you've purchased the Mac App Store version. If you already tried the steps from that post, it's ok and won't do any harm, but also won't fix the problem.

So it sounds like there are really a couple problems here: One is that the Mac App Store thinks 1Password is already installed, but you don't think it is. The other is that when you try to open it from the Mac App Store, it doesn't work and you get the spinning beach ball. I'm sure we can get to the bottom of this! If the Mac App Store shows an Open button next to 1Password, that should mean it's already installed on your Mac, so we'll start there.

The first thing to do is to reboot your Mac. Once it has restarted, please open the Applications folder and look for 1Password.app (there's a small possibility it may be within a folder named 1Password in Applications). If you can't find it, try doing a Spotlight search on your Mac for 1Password and see if you can find the app that way (in case you're not familiar with Spotlight, it's the magnifying glass near the top right corner of the screen on a Mac).

If you find the 1Password app, where is it located? Make sure it's in Applications - and if it isn't, move it there, then try to open it. Does it work now?

On the other hand, if you still can't find 1Password.app and you still get the beach ball when trying to open it from the Mac App Store, please let us know and we'll continue from there. Thanks!

jjlitten

Thanks Drew. I think I've made a little progress. I was able to install from another account on the computer, and now 1P runs, but on startup, it complains, "Instead of '/Applications/1Password.app/Contents/Loginitems' it started 'Volumes/OldPart/OldApps/1Password.app/Contents/Library/Loginitems." OldPart and OldApps, respectively, are a partition and folder which have not existed on my computer in months. Strange.

Stephen_C

Do you have something like a backup disk permanently attached to your Mac which still has those folders?

Stephen

Drew_AG

Hi @jjlitten,

As Stephen said, the Mac OS is likely finding that copy of 1Password in that location on a backup drive. You're getting that error message now because of an issue in Yosemite/El Capitan which causes it to open the wrong copy of 1Password mini when it finds multiple copies of the 1Password app. In this case, it's finding the other copy in Volumes/OldPart/OldApps/ which sounds like a backup drive. Unfortunately there's not much we can do because OS X determines which instance of 1Password mini to run, despite us telling it the right one. It doesn't affect many apps because not many apps are running two separate components at the same time.

To avoid this issue, you can delete the 1Password app from Volumes/OldPart/OldApps/. If that's a backup drive, you should exclude the 1Password app file from future backups, if possible. Your actual 1Password data is stored elsewhere on your Mac, so that will still be backed up. If necessary, you can always download a new copy of the app from our website.

In case it helps, you can find a bit more information here: How to remove multiple, conflicting copies of 1Password from your system

Does that help? Please let us know how it goes, thanks!