One time passwords don't sync from iOS to Windows

I've set up a few one time passwords with my iPhone using the camera (super handy!) and have noticed that the TOTP doesn't sync over to Windows. I'm using dropbox to sync my passwords and have verified that it looks to be syncing normally, other data is copied between Windows and iOS. However, if I set up the TOTP in Windows, it will sync over to iOS. Also, if I create a duplicate of a login with TOTP in iOS, the duplicate will have the TOTP in Windows. I can then delete the original and have the one time password synced in both places.


1Password Version: 4.6.0.586
Extension Version: Not Provided
OS Version: Windows 7
Sync Type: Dropbox

Comments

  • @neilnorman - I'm sorry but I cannot reproduce a problem when syncing a one time password created by the camera in 1Password on iPhone over to 1Password on Windows. I'd like to ask you to create a Diagnostics Report from your iOS device:

    https://support.1password.com/diagnostics/ios.html
    I'd like to ask you to create a Diagnostics Report from your Windows PC:

    https://support.1password.com/diagnostics/win.html

    Attach the Diagnostics Report to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

  • christoph67
    christoph67
    Community Member

    Same problem here,
    See here
    At amazon i am using two different one time passwords (webshop/AWS)
    The one time password shown on the iphone are the right ones.

  • This looks like a timing issue.
    Can you please make sure that your iOS device and your PC have the same exact time and are in the same time zone?

This discussion has been closed.