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Im trying to buy a license ... but get "unexpected error has occurred"

bjmsynapse
bjmsynapse
Community Member

After filling in purchase form (twice!) and hitting purchase now ($29.95 for Mac) I get "unexpected error has occurred"

Comments

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hello @bjmsynapse,

    Can I ask, is this from inside 1Password for Mac or is it while visiting our AgileBits Store page? We're grateful you've reported this and we will want to investigate to see if something bad has cropped in and is causing our users issues.

  • bjmsynapse
    bjmsynapse
    Community Member

    It is from inside 1password

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hi @bjmsynapse,

    Thank for you letting us know. While we investigate and to ensure you don't miss the sale price I would recommend visiting our AgileBits Store and purchasing from there. The whole process should feel identical and I believe you will have no issues in completing the purchase. I do apologise for the hiccup and once again, thank you for bringing this to our attention.

This discussion has been closed.