unable to sign in dropbox
i am unable to access my account. I am having it more than 4 years. I didnt use my account more than a year. But now when I wanna sign in, it says wrong password. I am not getting the password recovery mail also. Please help. I hope to hear soon from your side.
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:unable to sign in. not used more than a year. Not getting pass recovery mail even.
Comments
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@abhi860 - I'm sorry to hear about the lost Master Password! For your privacy and security, your Master Password is known only by you. We cannot reset it for you and you cannot change it without entering the old one. There is also no "back door" to access your data without the Master Password. If there were, that would be a security hole that could be exploited to gain access to your secure information.
We have published a troubleshooting guide in our Knowledgebase that will help you try to recover the password, or figure out what to do next:
https://support.1password.com/forgot-master-password/If you’re entering your Master Password but it’s not being accepted, we have another guide that may help you:
https://support.1password.com/master-password-not-accepted/0
