Multiple dropbox folders - sync issue

I'm trying to get my iOS devices and Windows desktop to sync happily. I have setup the iOS device to sync to Dropbox and it has created the folder: 1Password and it has synced (based on file date info). I setup the Windows software to Dropbox but it created a different folder: 1Password(Selective Sync Conflict). So, both are syncing to a folder - just not one that they share! I tried to change the location on the Windows machine but it tells me the other folder (1Password) isn't a data file.

Thanks for any help.


1Password Version: 1.09.342
Extension Version: Not Provided
OS Version: Win7
Sync Type: Dropbox
Referrer: kb:dropbox-troubleshooting

Comments

  • LauraR
    edited October 2015

    @jgann - I'd like to ask you to create some Diagnostics Reports, one from each of your devices.

    —iOS—
    https://support.1password.com/diagnostics/ios.html

    —Windows—
    https://support.1password.com/diagnostics/win.html

    Attach the Diagnostics Report to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

This discussion has been closed.